Privacy Policy – VIP123

1. Who We Are

VIP123 is an online gaming platform operated at vip123.lt, providing slots, live casino, sports betting, eBingo, and other gaming services to players in the Philippines. When you create an account and use our services, VIP123 acts as the data controller responsible for your personal information.

If you have questions or concerns about how your data is handled, you can reach our support team using the contact details in the footer of this page.

2. Information We Collect

We collect personal information in the following ways:

• Registration data: When you create a VIP123 account, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity verification documents: To complete KYC verification, we collect copies of government-issued photo ID (such as a passport or driver's license) and proof of address (such as a utility bill or bank statement).
• Financial data: We collect payment-related information such as your GCash or Maya account details, Philippine bank account information, and transaction history. We do not store full card numbers or sensitive payment credentials directly.
• Gaming activity: We record your betting history, game play sessions, deposits, withdrawals, and bonus usage within the platform.
• Device and technical data: When you access VIP123, we automatically collect your IP address, device type, browser type, operating system, and session data.
• Communications: If you contact VIP123 support, we keep records of that correspondence to help resolve issues and improve service quality.

3. How We Use Your Information

The table below summarises the main ways VIP123 uses your personal data and the reason for doing so.

4. Sharing Your Information

VIP123 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Service providers: We work with trusted third-party providers — such as payment processors, KYC verification services, and platform infrastructure providers — who access your data only to perform services on our behalf and are contractually required to protect it.
• Legal requirements: We may disclose your data if required to do so by law, court order, or in response to a valid request from a government authority or law enforcement agency in the Philippines.
• Fraud prevention: We may share data with fraud prevention agencies or financial institutions to detect, prevent, or investigate fraudulent transactions or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of part or all of VIP123's business, your personal data may be transferred as part of that transaction. You will be notified if this happens.

In all cases, we require that any third party receiving your data maintains appropriate security measures and uses your data only for the specified purpose.

5. Cookies and Tracking Technologies

VIP123 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the site.

• Essential cookies: These are required for the platform to function correctly, including keeping you logged in and securing your session. You cannot opt out of essential cookies while using VIP123.
• Performance cookies: These help us understand how players navigate the platform — such as which pages are visited most often — so we can improve the user experience.
• Functionality cookies: These remember your preferences, such as language settings or preferred sports markets, to personalise your experience.
• Marketing cookies: With your consent, we may use cookies to show you relevant promotional content. You can withdraw this consent at any time through your browser settings.

You can control cookie settings through your browser. Disabling non-essential cookies will not affect your ability to use the core VIP123 platform, but some features may work differently.

6. How Long We Keep Your Data

VIP123 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law.

• Account data and gaming history are retained for the duration of your account and for a defined period after account closure, as required for legal, compliance, and fraud prevention purposes.
• KYC documents are retained as required under anti-money laundering regulations applicable to online gaming platforms operating in the Philippines.
• Transaction records are kept for the period required under Philippine financial regulations.
• Marketing preferences and communication records are kept until you withdraw consent or close your account.

When you request deletion of your data, we will action your request promptly, subject to any legal obligations that require us to retain certain records.

7. Your Data Rights

As a VIP123 player based in the Philippines, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data VIP123 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly through your account settings.
• Right to deletion: You can request that VIP123 delete your personal data. We will action this request where we are not legally required to retain the data.
• Right to withdraw consent: Where we process your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing before your withdrawal.
• Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used format so you can transfer it to another service.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. Simply opt out through your account settings or contact support.

To exercise any of these rights, contact VIP123 support using the email address listed in the footer of this page. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. Minors and Age Restriction

VIP123 is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will close the account and delete the associated data as soon as possible.

If you believe a minor has accessed or registered on VIP123, please contact support immediately so we can take appropriate action.

9. Data Security

VIP123 implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Access controls that limit who within VIP123 can access personal data, based on job role and operational necessity.
• Regular security assessments and monitoring of our systems and infrastructure.
• OTP authentication for sensitive account actions such as withdrawals and password changes.

While we take data security seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, never share your login details, and contact us immediately if you suspect unauthorised access to your account.

10. Changes to This Privacy Policy

VIP123 may update this Privacy Policy from time to time to reflect changes in the way we handle data, changes to applicable law, or improvements to the platform. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a notice on the platform.

We encourage you to review this Privacy Policy periodically. Continued use of VIP123 after any changes are published means you accept the updated policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how VIP123 handles your personal data, please reach out to our support team. Our contact email is listed in the footer of every page on the site.

We are committed to handling all privacy-related enquiries promptly and transparently.